Refund Policy

This Refund Policy explains how cancellations, partial deliveries, refunds, account credits, disputes, and chargebacks are handled on FollowerPanel.

By funding your account or placing an order, you agree to this Refund Policy and our Terms of Service.

1. Refund Method

Eligible refunds are normally returned to your FollowerPanel account balance.

Account balance refunds:

• Are available immediately after the refund is processed
• May be used to place another order
• Cannot be withdrawn, transferred, sold, or exchanged for cash
• Are not normally returned to the original payment method

Promotional, complimentary, bonus, or referral credit has no cash value and cannot be withdrawn or refunded to a payment method.

2. Canceled Orders

If an order cannot be started or delivered, the system may automatically mark the order as Canceled.

When an order is canceled, the amount charged for that order will automatically be returned to your FollowerPanel account balance. You may use the returned funds to reorder the same service or select a different service.

3. Partial Orders

If an order begins processing but cannot be completed in full, the order may be marked Partial.

You will only be charged for the portion successfully delivered. The cost of the undelivered portion will automatically be returned to your FollowerPanel account balance.

For example, if you order 10,000 views and 7,000 are delivered, the order may be marked Partial and the unused amount for the remaining 3,000 views will be credited back to your balance.

4. Completed Orders

Orders marked Completed are generally not eligible for a refund because the service has been reported as delivered.

A Completed status indicates that the provider has fulfilled the order based on the submitted starting count and requested quantity. Minor changes, fluctuations, or drops after delivery do not automatically qualify the order for a refund.

Services that include refill protection are handled according to the refill terms shown in the service title or description.

5. Delivery Times

Service start times, delivery speeds, and completion estimates are estimates only and are not guaranteed.

Delivery may vary due to:

• Order size
• Current demand
• Provider availability
• Social platform updates
• Account restrictions
• Link or content changes
• Maintenance or technical issues

An order is not eligible for cancellation or refund solely because it is taking longer than the estimated delivery time.

If the provider ultimately cannot complete the order, the system may cancel the order or mark it Partial and automatically return the eligible amount to your account balance.

6. Incorrect or Unusable Order Information

Customers are responsible for submitting accurate and usable order information.

Refunds may not be available when an order is delayed, interrupted, or unable to complete because of:

• An incorrect profile, post, Reel, video, page, channel, or content link
• A private, restricted, suspended, deleted, or unavailable account
• An invalid or unsupported link
• Changing a username while an order is processing
• Deleting or editing the submitted content
• Making the account or content private
• Blocking access to the submitted account or content
• Ordering a service for unsupported content
• Entering the wrong quantity or service
• Failing to follow the instructions shown in the service description

Please review all order details carefully before submitting an order.

7. Duplicate and Overlapping Orders

Do not place multiple orders for the same service and link while an earlier order is still pending or processing.

Overlapping orders may make it impossible to determine which provider delivered the results. Refunds, refills, or corrections are not guaranteed for duplicate or overlapping orders.

Wait until the previous order is completed, canceled, or marked Partial before placing another order for the same link.

8. Drops and Refill Services

Some services include refill protection, while others do not.

Refill eligibility, refill duration, and service-specific conditions will be shown in the service title or description. Customers must submit refill requests during the applicable coverage period.

Refill protection may become invalid if:

• The account or content is made private
• The username or submitted link is changed
• The content is deleted
• The starting count decreases for unrelated reasons
• Additional services are purchased for the same link from another provider
• Organic results or third-party deliveries make the original order impossible to measure
• The refill period has expired

Services without stated refill protection are not eligible for refill requests solely because results later decrease.

9. Customer-Requested Cancellations

Orders cannot normally be canceled once they have been submitted and entered processing.

Cancellation requests may be considered only when the provider has not started the order and cancellation remains technically possible. Submitting a cancellation request does not guarantee that the order will be canceled.

If cancellation is approved, eligible funds will be returned to the customer’s FollowerPanel account balance.

10. Original Payment Method Refunds

Refunds to the original credit card, debit card, bank account, or payment method are not normally provided after funds have been added to a FollowerPanel account.

Eligible order refunds are issued as account balance unless otherwise required by law or expressly approved by FollowerPanel.

Payment processing fees, currency conversion fees, and other third-party charges may be nonrefundable.

11. Promotional and Complimentary Credit

Promotional, bonus, referral, or complimentary credit:

• Has no cash value
• Cannot be withdrawn
• Cannot be transferred to another account
• Cannot be refunded to a payment method
• May be subject to expiration or promotional conditions
• May be removed if obtained through misuse, duplicate accounts, fraud, or abuse

If an order paid with promotional credit is canceled or marked Partial, any eligible refund may be returned as promotional balance rather than withdrawable funds.

12. Payment Disputes and Chargebacks

Customers must contact FollowerPanel Support before initiating a payment dispute, payment reversal, or chargeback.

Most concerns can be resolved through:

• Order review
• Refill
• Cancellation
• Partial refund
• Account-balance adjustment
• Service replacement

Any payment dispute, chargeback, or reversal may result in the immediate suspension of the associated FollowerPanel account, as provided in our Terms of Service.

During a suspension:

• Access to the account may be restricted
• Pending orders may be paused, canceled, or reviewed
• New orders may be blocked
• Promotional or complimentary credit may be forfeited
• Accounts connected to the same customer, payment method, device, or billing information may also be restricted
• Access may remain suspended until the dispute is withdrawn or resolved

Fraudulent, unauthorized, abusive, or bad-faith disputes may result in permanent account termination and restriction from future use of FollowerPanel.

Opening a dispute does not guarantee a refund and may delay our ability to resolve the underlying account or order issue.

Before filing a dispute, contact:

support@followerpanel.net

Include your username, order number, payment details, and a clear explanation of the issue.

13. Fraud, Abuse, and Policy Violations

FollowerPanel may deny refunds, suspend accounts, remove promotional balances, or cancel services when there is evidence of:

• Fraudulent payments
• Unauthorized payment methods
• Multiple accounts created to claim promotional credit
• Chargeback abuse
• False claims regarding delivery
• Manipulation of starting counts
• Attempts to exploit refunds, refills, or system errors
• Violation of our Terms of Service

14. How to Request Support

For assistance, contact FollowerPanel Support and include:

• Your account username
• Order number
• The submitted link
• A description of the issue
• Any relevant screenshots or supporting information

FollowerPanel Support
support@followerpanel.net
https://FollowerPanel.com

15. Policy Acceptance

By adding funds, using promotional credit, or placing an order through FollowerPanel, you acknowledge and agree that:

• Eligible order refunds are normally returned to your FollowerPanel account balance
• Completed orders are generally nonrefundable
• Delivery estimates are not guarantees
• Canceled and Partial orders are refunded according to the amount not delivered
• Disputes and chargebacks may result in account suspension or termination
• Promotional credit has no cash value and cannot be withdrawn